Complaints channel
In compliance with Law 2/2023, of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption, an Internal Information System has been implemented which, in addition to allowing the reporting of information on regulatory infringements, also integrates the different internal information channels implemented by the company.
Internal or external management of the Whistleblowing Channel for companies?
“Our whistleblowing channel provides your company with a confidential and secure way to report any concerns or irregularities”.
Outsourcing the Whistleblowing Channel for companies is highly recommended as established in Circular 1/2016 of the Attorney General’s Office.
El presente formulario forma parte del Sistema Interno de Información de la empresa, integrado por los distintos canales internos de información .
Es un instrumento al servicio de los trabajadores, colaboradores, accionistas, directivos, proveedores, clientes y en general cualquier persona que tenga o haya tenido una relación de carácter laboral o mercantil con la empresa.
Any infringement relating to
(a) public procurement,
(b) financial services, products and markets, and prevention of money laundering and terrorist financing,
(c) product safety and conformity
(d) transport safety
(e) environmental protection
(f) consumer protection
(g) protection of privacy and personal data, and security of networks and information systems;
(h) fraud and any illegal activity affecting the financial interests of the European Union (such as subsidies);
i) free trade within the internal market of the European Union, competition law, state aid or tax rules related to the internal market (such as corporate taxation or other practices aimed at obtaining a tax advantage that undermines the very purpose of such taxation);
j) and all those which may constitute a serious or very serious criminal or administrative offence (especially those which involve a financial loss for the Public Treasury and for the Social Security).
It is a secure and confidential means, which also allows, in the cases of paragraph i), the submission of anonymous complaints.
In the cases of section i), the content of the complaint will be analysed, acknowledging receipt to the interested party within a maximum period of 7 calendar days from the presentation of the same, and the corresponding investigation procedure will be initiated if there are sufficient elements or indications to support the veracity of the facts denounced.
For the rest of the cases, ii) to iv), the content of the communication will be analysed internally and managed according to its typology, and may be processed as an emergency or in the ordinary way, always guaranteeing a response and/or acknowledgement of receipt.
For further information on the notification, management and resolution of complaints and communications, please consult the Internal Information System Procedure [click on the link to access the document ANNEX 2].
This form is provided so that any of the above-mentioned persons can report:
I. Any conduct, fact or behaviour likely to constitute a regulatory infringement.
II. Any indication or suspicion of a breach of data protection security of the company;
III. Any question related to the company’s internal regulations; as well as
IV. Any other communications or information that it considers to be of interest.
it is possible for the report to be anonymous. However, it is necessary to include all the information or evidence available to you or indicate where it is kept, in order to allow the Head of the Information System to analyse the plausibility of the facts and their basis in the commission of infringements.
In cases ii) and iii), you must detail the evidence and/or any information you have on the alleged security incident/breach or on the alleged breach of internal regulations, respectively, together with your identification details (name and surname, e-mail address and contact telephone number) so that you can follow it up.
In case iv), you must include your request for information, consultation or written communication, together with your identification data (name and surname, e-mail and contact telephone number) in order to be able to provide you with a response.
Any person using one of our internal reporting channels is guaranteed confidentiality.
However, the scope of whistleblower protection under Act 272023 only applies to whistleblowers and information under (i) if the requirements of this Act are also met.
Regardless of the use of this channel, in case i) the interested party may file a complaint with the Independent Whistleblower Protection Authority or through the regional authorities or bodies [insert corresponding link according to Autonomous Community].
For any other queries, please contact the Internal System Manager.
Features of the complaints channel
- Safe
- Anonymous
- Confidential
- 24/7/365 online platform
- Adapted to Law 2/2023
- Managed by lawyers
Fill in the form
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (RGPD) and Organic Law 3/2018, of 5 December, from the Company RESTAURANTE PLAZA REAL, S. L with registered office at Pz Real, 13 08002 Barcelona and NIF B64649262, as data controller, we inform you that the personal data provided for the processing and management of complaints and other communications from internal information channels are confidential, and in the case of complaints your identity will not be communicated to the persons to whom the facts reported refer or to third parties. Such data will be those strictly necessary for the purpose for which they were collected, deriving from a legal obligation in the case of complaints, and will therefore be processed on the basis of art. 6.1. RGPD paragraph c) in order to be able to deal with complaints, on the basis of a legitimate interest of the data controller, in accordance with art. 6.1.e) in the case of communications. Your data will not be disclosed to third parties except under legal obligation (reporting a crime to the Public Prosecutor’s Office) and will be kept, in the case of complaints, for the legal periods established by Law 2/2023, of 20 February, and in the case of other communications, the minimum necessary for processing and response.
In the case of complaints, the recipients will be those detailed in art. 32 of the aforementioned Law 2/2023, while in the case of communications it will be the corresponding department. Interested parties may at any time exercise their rights of access, rectification, deletion, opposition, limitation and portability in the terms established in the aforementioned Regulation (EU) 2016/679 by means of written notification and a copy of their ID card by email as stated in the website’s privacy policy. In the event that you consider that you have not been attended to in due time and form, you may also complain to the Spanish Data Protection Agency (www.aepd.es).
